Terms & Conditions

Terms & Conditions of Sale – Couch and Decor

Last Updated: 04/06/2025

These Terms and Conditions ("Terms") govern your use of the Couch and Decor Website [www.couchandecor.com] and any purchase made through it. The Website is owned and operated by OMR Services ("OMR Services", "we", "our", or "us").

By accessing the Website or making a purchase, you agree to be bound by these Terms.

1. General Information

Couch and Decor is a brand owned and operated by OMR Services, which is engaged in the retail and wholesale of various home decor and furniture products across India. All purchases made on the Website are processed and fulfilled solely by OMR Services.

OMR Services is responsible for:

  • Order fulfilment
  • Payment collection
  • Shipping and delivery
  • Exchange and returns
  • After-sales support (where applicable)

By making a purchase, you waive any claims against Couch and Decor or its representatives relating to payment, delivery, product performance, or use of the Website.

2. Eligibility

You must be at least 18 years of age and capable of entering into a legally binding agreement under the Indian Contract Act, 1872 to use the Website or make purchases. Users who are “incompetent to contract,” including minors and un-discharged insolvents, are not eligible.

3. Orders, Pricing, and Payment

Order Acceptance

  • All product listings on the Website are an invitation to offer.
  • Your order constitutes an offer, which is subject to acceptance by OMR Services.
  • An order is deemed accepted only when the product is dispatched.

Pricing & Payment

  • All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
  • You agree to pay the full amount at checkout, including shipping or handling charges where applicable.
  • OMR Services reserves the right to refuse any order due to stock unavailability, payment authorization failure, pricing errors, or at its sole discretion.

Payment Methods

We may offer various payment methods such as:

  • Credit/Debit Cards
  • UPI
  • Net Banking
  • Wallets
  • Cash on Delivery (COD)

All transactions are subject to:

  • Issuer and bank validations
  • RBI and regulatory compliance
  • OMR Services’ discretion to accept or reject payments

4. Product Accuracy & Disclaimer

We strive to display accurate product details. However, you acknowledge and agree:

  • Color & Finish: Product colors and textures may vary slightly due to screen resolution, lighting, or material characteristics.
  • Size: Actual dimensions may vary slightly. This will not qualify as a defect.
  • No Return/Refund: For minor variations in size, color, or finish not constituting a defect, returns will not be accepted.

5. Shipping and Delivery

  • Orders will be shipped to the address provided by you. You are solely responsible for providing accurate details.
  • Title and risk of loss transfer to you upon delivery by our logistics partner.
  • We are not liable for delays or incorrect deliveries due to errors in the shipping address provided by you.

If you receive a damaged or defective product, please contact us immediately at:
📧 Email: couchandecor@gmail.com

6. Returns and Refunds

Please refer to our detailed Returns Policy on the Website.

Key points:

  • Products must be returned unused, in original packaging, with invoice and tags.
  • Refunds will be processed in accordance with our Returns Policy.
  • Refunds to credit/debit cards may take up to 15 business days and are subject to your bank’s processing timelines.
  • OMR Services is not liable for delays caused by financial institutions or third-party payment systems.

7. Limitation of Liability

To the maximum extent permitted by law:

  • OMR Services is not liable for indirect, incidental, or consequential damages, including loss of profits, data, or goodwill.
  • Our total liability shall not exceed the amount you paid for the specific product giving rise to the claim.

8. Indemnity

You agree to indemnify and hold harmless OMR Services, its affiliates, directors, employees, and agents from any claims, losses, liabilities, or expenses (including legal fees) arising from:

  • Your breach of these Terms
  • Your use of the Website
  • Your violation of applicable laws

9. Account Suspension or Cancellation

OMR Services reserves the right to cancel or restrict any account or order at its discretion, particularly in cases of:

  • Fraudulent transactions
  • Repeated return abuse
  • Breach of terms
  • Any other activity deemed inappropriate or harmful

10. Force Majeure

OMR Services shall not be held liable for delays or failures due to causes beyond its control, including but not limited to:

  • Natural disasters
  • Internet outages
  • Labor disputes
  • Acts of war or terrorism
  • Government actions or regulations

11. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Chennai, India.

12. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.

13. Entire Agreement

These Terms constitute the entire agreement between you and OMR Services with respect to the use of the Website and supersede all prior communications.

14. Contact Us

For any questions or concerns, please reach out to us:

📧 Email: couchandecor@gmail.com
🌐 Website: www.couchandecor.com